Man With a Van Kentish Town Terms and Conditions

These Terms and Conditions govern the provision of man and van and removal services by Man With a Van Kentish Town. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person or business making the booking and responsible for payment.

We, Us, Our means Man With a Van Kentish Town, the service provider.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services supplied by us.

Goods means all items, belongings, furniture, boxes and other property in respect of which we provide the Services.

Job means the individual booking or contract for Services as agreed between the Client and us.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers. Our Services typically include vehicle hire with driver, loading and unloading assistance, and transportation of Goods between agreed locations. We may also offer additional services such as packing, furniture disassembly and reassembly, and short-distance internal moves, where agreed in advance.

Our Services are limited to the scope confirmed in your booking confirmation. Any additional work requested on the day of the Job is subject to vehicle and staff availability, safety considerations, and our agreement, and may incur additional charges.

3. Booking Process

3.1 Booking requests can be made by enquiry. A booking is not confirmed until we have provided explicit confirmation and you have accepted the quoted price and key details.

3.2 When making a booking, you must provide accurate and complete information, including but not limited to:

The collection and delivery addresses.

Details of property access, such as floor level, lifts, parking restrictions, or narrow streets.

A reasonable and honest description of the quantity, size and nature of the Goods.

Any heavy, fragile, or high-value items requiring special handling.

Any likely delays, such as key collection, waiting for agents, or shared access.

3.3 Our quote is based on the information you supply. If this information is incomplete or inaccurate, we reserve the right to adjust the price, amend the terms of the Job, or cancel the booking.

3.4 By confirming a booking, you warrant that you are the owner of the Goods or have full authority from the owner to enter into a contract for our Services.

4. Prices and Payment Terms

4.1 Prices may be quoted as hourly rates, fixed fees, or a combination of both, depending on the type and length of the Job. Any quote provided is valid only for the period stated or, where no period is stated, for 14 days from the date of issue.

4.2 Unless expressly stated otherwise, all prices are in pounds sterling and may be subject to applicable taxes and charges such as congestion or clean air zone charges, tolls, parking fees, and additional labour.

4.3 We may require a deposit or advance payment to secure your booking. The required amount and payment deadline will be specified when you book. If the deposit is not paid in time, we may release the booking slot.

4.4 The balance of the payment is typically due on completion of the Job, unless we agree different terms. In some cases, full payment in advance may be required.

4.5 Payment methods will be notified to you during the booking process. It is your responsibility to ensure that you have the means to pay at the required time. We reserve the right to withhold Goods or cease work if payment is not made when due.

4.6 If payment is not received when due, we may charge interest on overdue balances at the statutory rate permitted under UK law and recover any reasonable costs incurred in seeking payment.

5. Client Responsibilities

5.1 You are responsible for:

Ensuring that the Goods are ready for removal at the agreed start time.

Packing and securing Goods properly, unless packing is included in our Services.

Ensuring that all items to be moved are clearly identified and accessible.

Providing adequate and safe access to the property, including stairs, lifts, and hallways.

Arranging suitable parking for the vehicle at both collection and delivery addresses and bearing any associated costs or fines.

5.2 You must be present, or ensure that an authorised representative is present, at both collection and delivery addresses to supervise the Job, provide instructions, and sign any relevant paperwork. If no one is present, we may at our discretion attempt to carry out the Job but accept no responsibility for incorrect items moved, access issues, or incomplete work.

5.3 You must not ask our staff to break the law, ignore road traffic regulations, or breach building rules or safety standards. We reserve the right to refuse any request that appears unsafe, illegal, or outside the scope of the agreed Services.

6. Changes and Cancellations by the Client

6.1 If you need to amend your booking, you should notify us as soon as possible. Changes such as date, time, addresses, or quantity of Goods are subject to availability and may result in a revised quote.

6.2 Cancellation terms will depend on the notice given:

If you cancel more than 7 days before the scheduled Job, any deposit paid may be refunded, less any reasonable administrative costs.

If you cancel between 7 days and 48 hours before the Job, we may retain all or part of the deposit to cover loss of booking.

If you cancel within 48 hours of the scheduled start time, we reserve the right to charge a cancellation fee up to the full quoted price.

6.3 If we arrive at the collection address at the agreed time and are unable to gain access or the Job cannot proceed for reasons beyond our control, this may be treated as a late cancellation, and charges may apply.

7. Changes and Cancellations by Us

7.1 We will take reasonable steps to honour all confirmed bookings. However, we may cancel or reschedule a Job if:

There are safety concerns for our staff or vehicle.

Severe weather, accidents, road closures, or other events beyond our control prevent us from carrying out the Job.

Information provided by you is materially inaccurate or incomplete.

7.2 In the event that we need to cancel your booking, we will notify you as soon as reasonably practical and offer to reschedule where possible. Our liability in such circumstances will be limited to the return of any deposit or prepayment you have made, and we will not be responsible for consequential or indirect losses.

8. Goods We Will Not Move

8.1 We do not accept for removal or transport any of the following items:

Illegal goods, drugs, firearms, weapons, or stolen property.

Explosives, flammable materials, hazardous chemicals, or toxic substances.

Cash, securities, jewellery, watches, precious metals, or high-value collectibles, unless agreed in writing in advance.

Livestock, pets, plants requiring controlled environments, or perishable food items.

Waste, rubble, builder’s waste, or items designated as controlled waste, except as expressly agreed under waste regulations.

8.2 If such items are handed to us without our knowledge, we shall not be liable for any loss, damage or delay related to them, and you will indemnify us against any resulting claims, fines, or expenses.

9. Waste and Disposal Regulations

9.1 We operate in accordance with UK waste regulations. We will only remove and dispose of waste where this has been specifically agreed as part of the Services and where we are lawfully permitted to do so.

9.2 You must clearly identify any items that are to be disposed of rather than moved. If you misrepresent waste as standard Goods, we may charge additional fees and decline to remove such items.

9.3 Certain items, such as electrical equipment, appliances, mattresses, and building materials, may require special handling or incur additional disposal charges. We will inform you of any such charges where applicable.

9.4 We are not responsible for items left behind, abandoned, or incorrectly identified as waste by you or your representatives.

10. Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in handling and transporting your Goods. Our liability is subject to the limitations set out in this section and the exclusions elsewhere in these Terms and Conditions.

10.2 You must inform us in advance of any items of unusual value, fragility, or requiring special handling. We may refuse to move such items or may require additional packaging, labour or charges.

10.3 We will not be liable for:

Normal wear and tear, minor scratches, or scuffs arising from normal handling.

Damage to items that were not adequately packed by you, especially where boxes are overfilled, under-filled, or not structurally suitable.

Damage to assembled flat-pack or self-assembled furniture that is not designed to be moved in an assembled state.

Damage or loss where Goods are handled by you or third parties, or where we follow your specific instructions against our advice.

Loss or damage arising from structural weaknesses in furniture, fixtures, fittings, or the property itself.

10.4 If loss or damage occurs that we are reasonably responsible for, our liability will, to the extent permitted by law, be limited to the lower of:

The cost of repair or replacement of the item, taking into account age, condition and depreciation.

A maximum overall liability cap for the Job, as specified in any separate agreement or, where none is specified, a reasonable amount reflecting the service charge.

10.5 We are not liable for indirect or consequential loss, such as loss of profits, loss of opportunity, emotional distress, or costs of alternative accommodation, unless required by law.

10.6 You must inspect Goods as soon as reasonably possible after completion of the Job and notify us in writing of any apparent loss or damage within 48 hours. We may not accept responsibility for claims made after this period where it is no longer possible to fairly investigate the circumstances.

11. Property Damage

11.1 We will take reasonable care to avoid damage to your property during the Job. However, you are responsible for protecting floors, walls, bannisters and doorframes where you consider them vulnerable or newly decorated. We can provide basic protective materials where agreed in advance, subject to additional charges.

11.2 We are not liable for damage to property resulting from moving items through tight spaces where you have requested or insisted that we proceed despite our advice that damage is likely.

12. Delays and Waiting Time

12.1 We will aim to arrive within any agreed time window, but timing is not guaranteed. Delays may be caused by traffic, weather, accidents, or earlier Jobs exceeding estimated duration. We are not liable for loss or inconvenience caused by delays beyond our reasonable control.

12.2 If we are kept waiting at your request, or due to circumstances such as late key handover, incomplete packing, or lack of access, waiting time may be charged at our standard hourly rates.

13. Insurance

13.1 We maintain insurance appropriate for our operations as a man and van and removal service provider, in line with UK requirements. This may include motor, public liability, and other relevant cover.

13.2 Our insurance is subject to the policy terms, conditions, exclusions, and limits set by our insurers. You may wish to arrange additional insurance for high-value or particularly fragile items that exceed our cover or liability limits.

14. Complaints and Disputes

14.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible, ideally on the day of the Job, so that we have an opportunity to address it promptly.

14.2 Formal complaints should be submitted in writing with a clear description of the issue and any supporting evidence. We will investigate and respond within a reasonable timeframe.

14.3 If a dispute cannot be resolved directly, either party may seek to use alternative dispute resolution methods, or pursue their rights through the courts as permitted by law.

15. Force Majeure

15.1 We are not liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay results from events beyond our reasonable control. This may include, but is not limited to, extreme weather, natural disasters, accidents, illness, vehicle breakdowns, strikes, civil unrest, acts of terrorism, or compliance with legal or regulatory requirements.

16. Data Protection

16.1 We will handle your personal information in accordance with applicable UK data protection laws. We will use your data solely for the purposes of managing bookings, providing Services, handling payments, and dealing with enquiries or complaints.

16.2 We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with your consent.

17. Variation of Terms

17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you confirm your booking will apply to that Job, unless we mutually agree otherwise.

18. Severability

18.1 If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

19.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Job.

By proceeding with a booking with Man With a Van Kentish Town, you acknowledge that you have read, understood and agreed to these Terms and Conditions.