Man With A Van Kentishtown Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Kentishtown provides removal, transport, collection, delivery, and related van-based services to customers in the UK. By making a booking, requesting a quotation, confirming instructions, or allowing work to begin, the customer agrees to be bound by these terms. If any part of these terms is unclear, the customer should seek clarification before confirming the booking. These terms are designed to create a fair and predictable service framework for both parties.

In these terms, the words “we”, “us”, and “our” refer to the service provider operating under the name Man With A Van Kentishtown. The words “you” and “your” refer to the customer or any person acting on behalf of the customer. References to a booking include any accepted request for a van service, whether made by phone, email, online form, or other written communication. These terms apply to residential and commercial customers unless a separate written agreement states otherwise.

We reserve the right to update or amend these terms at any time. The version that applies is the one in force at the time the booking is confirmed, unless a later written variation has been agreed by both parties. Nothing in these terms affects your statutory rights under UK law.

1. Booking Process

A booking with Man With A Van Kentishtown is only confirmed once we have accepted your request and provided confirmation of the date, time, service scope, and any quoted price or pricing basis. A request alone does not guarantee availability. We may ask for details including the number of items, property access, parking restrictions, floor levels, and whether special handling is required. Accurate information helps us allocate the correct vehicle, crew, and time.

Where a quotation is given, it may be based on the information you provide and may be revised if the actual job differs materially from the description supplied at the time of booking. This includes, without limitation, extra items, longer loading times, difficult access, additional mileage, waiting time, or the need for specialist equipment. If the scope changes, we may either adjust the price or decline to continue if the revised work cannot reasonably be completed under the original arrangement.

It is your responsibility to ensure that the booking details are complete and correct. You must tell us in advance about fragile items, oversized goods, restricted access, building rules, parking permits, or any circumstance that could affect the service. We may refuse to carry certain goods or may request written confirmation before accepting them. Any person making a booking on behalf of another person or business confirms that they have authority to do so.

2. Service Conditions

We will use reasonable care and skill in performing the service. However, all services are provided subject to practical conditions such as road traffic, weather, loading constraints, access limitations, and compliance with safety requirements. Arrival times are estimates and may be affected by circumstances outside our control. We will make reasonable efforts to notify you of significant delays where possible.

Unless otherwise agreed in writing, the customer must ensure that the premises are accessible at the agreed time and that any items to be moved are ready for loading. This includes disconnection of appliances, removal of personal items from furniture if required, and securing of pets or vulnerable individuals where relevant. We are not responsible for delays caused by incomplete preparation, unavailable keys, blocked access, or failure to provide lawful access to the property.

We may decline to move goods that appear unsafe, unlawfully packaged, excessively heavy, or likely to cause damage to property, persons, or the vehicle. If we reasonably believe that an item cannot be moved safely, we may refuse it even where it appears on the booking summary. Any additional work carried out outside the original booking will be chargeable.

3. Payments and Charges

Unless a different payment arrangement has been agreed beforehand, payment is due in full on completion of the service or at the time specified on the invoice. We may require a deposit, part-payment, card pre-authorisation, or other advance payment to secure a booking. Any deposit requested forms part of the total price unless stated otherwise. All prices are quoted in pounds sterling and may be subject to VAT where applicable.

Charges may be based on time, distance, vehicle size, labour, number of operatives, waiting time, parking costs, congestion or access fees where lawful and applicable, and the disposal of approved waste where included in the service. If the job exceeds the estimated duration or scope due to circumstances not caused by us, additional charges may apply. This may include delays due to incomplete packing, unprepared items, access issues, or changes requested on the day.

If payment is made by bank transfer, card, cash, or another accepted method, it must be made promptly and without deduction unless required by law. Late payment may result in additional recovery costs, interest where permitted, and suspension of further services. We may withhold delivery, unloading, or release of goods until payment has been received in full, to the extent allowed by law.

4. Cancellations, Amendments, and Waiting Time

You may cancel or amend a booking by giving reasonable notice. The amount that may be charged on cancellation depends on how much notice is given, whether staff or vehicles have already been allocated, and whether any costs have already been incurred. If you cancel at short notice, fail to provide access, are not present at the agreed time, or are unable to proceed with the booking, we may charge a cancellation fee or the full agreed amount where justified by the circumstances and the law.

Where a booking is amended, we will try to accommodate the change, but any amendment may affect availability and price. If the revised service is no longer practical, we may cancel the booking without liability other than refunding any amount due for work not carried out, subject to legitimate deductions for costs already incurred. If we need to reschedule due to vehicle breakdown, staff illness, severe weather, or other unavoidable events, we will notify you as soon as reasonably possible and offer an alternative time where practical.

Waiting time caused by the customer, the customer’s representatives, third parties, or building management may be chargeable at our applicable rate. If the delay makes it impossible to complete the service within the planned period, we may treat the job as incomplete and arrange a return visit at additional cost. We recommend that you make sure all decision-makers are available before the agreed start time.

5. Liability and Damage

Man With A Van Kentishtown will not be liable for loss or damage arising from inaccurate information supplied by the customer, inherent defects in goods, poor packing by the customer, or ordinary wear and tear during transport. You are responsible for ensuring that items are adequately packed, protected, and suitable for transit unless we have expressly agreed in writing to provide packing services. Fragile items should be identified in advance and handled only in accordance with any agreed instructions.

Our liability for loss or damage, whether in contract, tort, negligence, or otherwise, is limited to the value of the affected item or the amount recoverable under any relevant insurance policy, whichever is lower, subject to mandatory legal rights that cannot be excluded. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

We are not responsible for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, emotional distress, or similar losses arising from the service, except where such exclusion is prohibited by law. If you believe damage has occurred, you must notify us as soon as reasonably practicable and provide evidence, photographs, and a description of the item and circumstances. Any claim must be supported by reasonable proof and may be subject to inspection.

6. Waste Regulations and Prohibited Items

If our service includes removal, collection, or disposal of waste, the customer must ensure that the waste presented is lawful to handle and accurately described. We comply with applicable UK waste management requirements and expect customers to cooperate fully with those obligations. Waste must not include hazardous, toxic, explosive, medical, or otherwise regulated materials unless we have specifically agreed in writing and hold the necessary authority to handle them.

You must not place electrical goods, batteries, paints, chemicals, solvents, oils, asbestos, gas cylinders, needles, clinical waste, or other controlled materials into general waste loads without prior written approval. If prohibited waste is discovered, we may refuse collection, isolate the item, arrange lawful disposal at extra cost, or terminate the job if necessary. Any fines, charges, or losses resulting from undeclared waste may be passed on to the customer where lawful.

The customer confirms that all waste presented for removal is owned by them or that they have authority to dispose of it. Where required, the customer must provide truthful information about the origin and nature of the waste. We may request evidence or declarations to support lawful transport and disposal. If a job involves mixed loads, the customer remains responsible for ensuring that waste streams are separated where necessary to meet legal requirements.

7. Customer Responsibilities

You must ensure that the goods, keys, documents, access codes, and instructions provided to us are accurate and complete. You are also responsible for making sure that any required permissions, permits, or building approvals are obtained before the service starts. If parking or loading restrictions apply, you must make us aware in advance and arrange suitable access where necessary. Failure to do so may result in delays or additional charges.

You should remove money, jewellery, passports, confidential papers, medicines, and other personal or sensitive items from goods before collection unless we have expressly agreed to handle them. We do not accept responsibility for items left inside furniture, boxes, appliances, or vehicles unless we have agreed to do so in writing. It is your duty to retain copies of important documents and to verify that nothing of value has been left behind.

You must not ask us to carry out unlawful acts, to breach parking regulations, or to transport illegal goods. We reserve the right to stop work if we reasonably believe that continuing would expose us or others to risk, break the law, or violate these terms. In such circumstances, charges may still apply for work already completed and costs already incurred.

8. Insurance and Risk

We maintain insurance appropriate to the nature of our services, but insurance is not a substitute for the customer’s own responsibility to pack, label, and disclose items properly. Risk in the goods generally passes to you once loading is complete and remains with you until delivery is completed, unless a different arrangement is stated in writing. Where our staff are asked to place items at a specific location, you must inspect the items promptly after delivery.

If you ask us to move goods into or out of locations with narrow stairs, lifts, basements, lofts, or other difficult access points, you accept the increased risk associated with that access unless we have specifically agreed otherwise. You should tell us about any structural issues, weak flooring, or other hazards in advance. We may refuse to proceed if conditions appear unsafe.

Nothing in these terms limits your statutory rights or affects any rights you may have under consumer law. Any insurance claim or complaint process must be handled in good faith and with reasonable evidence. Deliberate concealment of information, false claims, or misrepresentation may invalidate any remedy that might otherwise be available.

9. Termination and Suspension

We may suspend or terminate a booking immediately if you breach these terms, fail to make payment, supply false information, or create an unsafe or unlawful working environment. If service is suspended due to your breach, we may charge for time already spent, travel already undertaken, and any reasonable costs incurred. We may also refuse future bookings where there is a material reason to do so.

We may terminate a booking without liability where continued performance becomes impossible or unsafe due to events beyond our control, including severe weather, road closures, accidents, theft, fire, or emergency circumstances. In such cases, we will try to agree a revised arrangement where practical. If termination occurs after partial completion, payment will be due for the completed work and any agreed disbursements.

10. Data, Communications, and General Terms

We will use personal information supplied during the booking process only for legitimate business purposes, including administration, communication, invoicing, and compliance with legal obligations. By making a booking, you agree that we may contact you regarding your service, changes, payment matters, or legal and operational updates connected with the booking. We will handle personal data in accordance with applicable UK data protection law.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. Any variation must be agreed in writing unless the law requires otherwise. These terms are the entire agreement between the parties in relation to the relevant service, except where additional written terms apply.

Governing Law: These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise.